Refund Policy

Last Updated: January 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through the washingtoncq website. It is designed to ensure transparency and fairness while providing maximum legal protection to washingtoncq in compliance with applicable Slovak laws and regulations.

Scope and Applicability

This policy applies to all customers who purchase products or services from washingtoncq. By making a purchase, you agree to be bound by the terms of this Refund Policy.

Definitions

  • “Customer” refers to any individual or entity that purchases products or services from washingtoncq.
  • “Products” refers to all items and services offered for sale on the washingtoncq website.
  • “Refund” refers to the return of funds to the Customer for a purchase made through washingtoncq.

Main Policy Content

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • The product is defective or damaged upon receipt.
  • The product does not match the description provided on the washingtoncq website.
  • The Customer cancels the order within 14 days of purchase, provided the product has not been used or opened.

2. Refund Process

To initiate a refund, Customers must:

  1. Contact washingtoncq via email at [email protected] or by phone at +4219031187161 within the specified refund period.
  2. Provide proof of purchase, including order number and date of purchase.
  3. Return the product in its original packaging, if applicable, to the address provided by washingtoncq.

Refunds will be processed within 14 days of receiving the returned product, using the original payment method.

3. Non-Refundable Items

The following items are non-refundable:

  • Gift cards.
  • Downloadable software products.
  • Items marked as final sale.

User Rights and Obligations

Customers have the right to request a refund under the conditions outlined in this policy. Customers are obligated to:

  • Provide accurate information when making a purchase.
  • Follow the refund process as specified above.
  • Return products in accordance with the guidelines provided.

Limitations and Disclaimers

While washingtoncq strives to ensure customer satisfaction, the following limitations apply:

  • Refunds are limited to the purchase price of the product and do not include shipping costs.
  • washingtoncq is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of products.
  • Refunds may be denied if the product is returned in a condition that is not resalable.

Data Protection/Security

washingtoncq is committed to protecting the privacy of its Customers. All personal data collected during the refund process will be handled in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Changes to Policy

washingtoncq reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the washingtoncq website. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: washingtoncq
Phone: +4219031187161
Email: [email protected]
Address: Avenue Business Center, Karadžičova 8, Floor 5, Office 12, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.